During the difficult time following a loved one's passing, one of the crucial tasks is to notify all relevant financial institutions, including credit card providers. This ensures all accounts are appropriately managed and that the deceased's financial affairs are in order. This post will guide you on how to notify SunTrust (now Truist) about the death of a credit card holder.
Who Should Be Notified
SunTrust Bank, which has merged with BB&T to form Truist, should be notified if the deceased held a credit card with them. This ensures the credit card account can be closed or managed appropriately, and any outstanding balances addressed.
When to Notify
It's best to notify Truist as soon as possible after the death of the cardholder. This helps prevent any additional charges or interest from accruing on the account and can aid in avoiding potential identity theft.
How to Notify
To notify Truist of a death, you should call their Client Services at 1-800-789-3113. Be prepared to provide the deceased's information, including their full name, date of birth, and Social Security Number. You'll also need to provide a copy of the death certificate, which can be mailed to the address the representative will provide.
What to Expect After Notification
Upon notification, Truist will close the credit card account or, if there are additional authorized users, discuss the options available. If there is a remaining balance, Truist will explain the process of settling this debt. Depending on the state's law, the estate may need to cover the balances.
Tips for Notification
Keep a record of all communications with Truist, including dates, times of calls, and the names of any representatives you speak with. This can be beneficial in case of any discrepancies. Always ask for a written confirmation when the account is closed.
Conclusion
Notifying Truist about the death of a credit card holder is an important step in managing the deceased's financial affairs. By doing this promptly and thoroughly, you can ensure a smooth process and avoid potential complications in the future.
FAQ
Q: What if I can't find the credit card or don't know the account number?
A: Truist can locate the account using the deceased's personal information. However, having the credit card or account number can make the process quicker and simpler.
Q: What happens if the deceased had a rewards balance on their card?
A: Policies vary, but in some cases, rewards points may be forfeited upon the death of the cardholder. It's best to ask Truist's representative directly about their policy.
Q: What if there is a dispute about the outstanding balance on the card?
A: If there is a dispute about the balance, it's best to consult with a lawyer or financial advisor. They can guide you on the best course of action based on your specific situation.
