Estate Planning 101

Notifying Visa After a Loved One’s Passing

September 13, 2023

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Snug makes it easy to create a Will or Trust in under 20 minutes. Powers of Attorney and Health Care Directives are included for free with any Will or Trust, as is a year of free updates.
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In the event of a loved one's passing, one of the essential tasks is notifying their credit card companies, such as Visa, about the death. This step helps prevent identity theft, resolves any outstanding debts, and closes the deceased's accounts.

Who Should Be Notified

If your loved one had a Visa credit card, you will need to notify the issuing bank about their death. Visa itself does not issue credit cards; banks use Visa as a payment network. Thus, each card linked to the deceased needs to be addressed individually, with the issuing bank.

When to Notify

It's important to notify the credit card issuer as soon as possible after the death. This minimizes the risk of identity theft and prevents any additional charges or interest from accruing on the account.

How to Notify

Most banks require a phone call to their customer service line to report a death. The bank will typically request a copy of the death certificate, either by mail or fax. Be prepared to provide the deceased's account number and Social Security number if necessary.

What to Expect After Notification

Once the credit card issuer is notified, they will close the account and provide information about any remaining balance. If there is an outstanding balance, it will typically be paid by the deceased's estate. In some cases, if the deceased had a joint account holder or a co-signer, that individual may be responsible for the debt.

Tips for Notification

Keep a record of all communication with the credit card company, including dates, times, and names of customer service representatives you speak with. This can be helpful if there are any discrepancies later. Also, be sure to send the death certificate via certified mail so you have proof it was received.

Conclusion

Notifying the credit card issuer of a loved one's death is an essential task that helps settle their financial affairs. It's a straightforward process that can protect the deceased's estate from additional charges and prevent potential identity theft.

FAQ

Q: What if I don't have the credit card account number?
A: The bank may be able to locate the account using the deceased's Social Security number and other personal information.

Q: What happens if there's a credit balance on the account?
A: If there's a credit balance on the account, the bank will typically issue a check for the balance to the estate.

Q: What if the credit card debt is larger than the estate's value?
A: In such cases, the estate is declared insolvent, and the debt will not be passed on to the heirs. However, laws can vary by state, so it's advisable to consult with an estate attorney.